With the emergence of mobile applications, getting the services directly at the home is the trendy requirement from the customer side. Also, their expectations also more like nearby access of service provider, select after thorough profile validation, convenient booking, and flexible in payments, etc.
The influence of apps for multi-services in 2021 is high and the following statistics state the proof value to it.
- The increase in uber’s market in the US is observed as 69%.
- 45% of millennials are on-demand grocery shoppers.
- Among the workers, 81% show their willingness to continue their service via on-demand platforms.
- The overall volume of the spending in the on-demand economy is 57.6 bn USD.
Due to the deadly Covid-19 pandemic issue, the usage of online platforms is highly observed while booking the services. Both the service providers and the customers are getting valid benefits from those platforms.
Every year, the trends that highly emerged in the on-demand service industry need the updated modules for the operations.
Trends that Rule out the on-demand Service Industry
Data Availability- Data corresponding to service or customers must be accessible anywhere and anytime.
Sustainable Players- Sustainability is the main thing against the fluctuations and the competitors in the market.
Stay-at-Home Access- Carrying the services directly at the home is one of the emerging trends after the Covid-19 pandemic.
Innovate Business Model- The preferred business model must be continually innovated according to the demands and the customer’s preferences in real-time.
Utilize Social Media Perfectly- Make use of social media platforms is a perfect way to bring the essential familiarity for the services quickly. This increases the customer base consistently.
Customer Behavior- Constant analysis of customer behavior is an important requirement to build the business model in an advanced way.
Add-ons- Always the customers attached to the service business model prefer the add-ons like any new feature upgrade, offers, discounts to stay for the long-term.
Automated Workflow- One of the topmost trends in the service industry is an automated platform where the activities performed in the app model are turned to be digitized or automated to eliminate the issues in paper-based management.
To meet these vast demands, the service provider should hold the digitized platforms. As Uber brings many revolutions in the transport industry, the next stage such as uber for multi-services takes the service booking platforms into a new horizon.
The dedicated dashboards for the service providers and the admin in such a platform make the workflow as smooth in the market. The service provider or the owner of the services follows unique ways to meet the huge trends. Are you willing to know them clearly?. If yes means, here are the top 8 ways for that.
Eight Ways to Scale Up the Revenue Value High Against Top Trends in 2021
- Data is Accessible
As soon as the new customer or the service provider entered into the app-based service business model, there is a dedicated database is created where all the entries are loaded. When the customer initiates the requests, the locational and contact details must be retrieved by the service providers irrespective of the location and time with this data accessibility feature.
- Attain Sustainability
The fluctuations in the on-demand economy and services are prominent and they are not avoided. Suppose if you are the service provider in offline form, it is necessary to upgrade your services into online platforms where you can get huge customers easily. But, such a platform is to be a customized one for future needs. Upgrading your multiservice with such a platform ensures sustainability quickly in the market.
- Booking Convenience
It is one of the major requirements from the customer side. While starting the uber for multi-services, booking convenience like list formation based on service category, apply to filter prior to selection must be considered. Also, the payment for the respective services in the list also included. These features make the customers book the services directly at home.
- Personalization in App-based Services
One of the specific ways to bring the innovations like personalization tactics where the generating of notifications about the product availability, in-app chat options for the inquiry details regarding service and service providers makes the service providers build the relations easily.
- Social-Media Integration
All the service providers and the customers attached to this app model requested to login via social-media profiles. Through this login, engaging the customers with many parameters is easy for the service providers. With this integration, bringing new customers towards the business is also possible.
- Track Customer Behavior
Always an update according to the customer needs is the main requirement for the service providers. But, tracking the customer behavior is the supporting one. For any app-based business model, there is an option called reviews/feedbacks where the service providers can easily get the customer’s preferences and the quality of the services.
As per this feedback collection or ratings, the service providers can easily update the model and receive more appointments for high-revenue.
- Open for New Add-ons
The direct inclusion of the offers, promo codes, and rewards in the app-model itself allows the customers to stay in the service model for the long-term. Appreciation options like the placement of service providers in the top-of-the searches allow the service providers to stay in this model.
- Digitized Workflow
Replacing the huge range of paper-based works into the digital app platform brings the essential speed of operation. The automation via the digitized workflow is free-from errors in data entries and this supports providing accurate services in real-time.
2021 is the year for on-demand service startups. Many entrepreneurs looking for options to prove themselves as a profitable player in the market. Generally, the trends that emerged in 2021 positively disrupt the on-demand service industry. The 8 ways listed in this blog are really helpful for the startup owners to get more revenue and meet the trends perfectly also.